Projectcohesion.org, is owned by “Project Cohesion” an Australian Humanitarian structure.
“We,” “us,” and “our” = “Project Cohesion”
“User,” “you,” and “your” = website visitors, customers, and any other users of our website.
“Service” and “Services” = (but are not limited to) informational/promotional newsletters, digital products, mentoring services, group programs, retreats, workshops, seminars, webinars, masterclasses, membership programs, blogs, audios, videos and information resources.
WHAT WE COLLECT
We may collect the following information on a volunteer basis by you if you’re buying any “Service” from “Project Cohesion”:
name and job title, company name;
contact information including email address;
credit card and/or bank account details via 3rd party payment processes, Stripe, Inc.;
demographic information such as postcode, preferences and interests; and
other information relevant to customer surveys and/or offers that you provide.
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping of our clients and customers;
We may use the information to improve our products and services;
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided;
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, telephone, facsimile, mail, whatsapp or messenger, including any other technologies of communication as they advance only with your permission. We may use the information to customise the website and service according to your interests.
We will not direct market to anyone unless they have been given an opportunity to opt out of receiving future direct marketing communications. However, if we contact you for the purpose of direct marketing, without having obtained your consent first, because it is impracticable for us to do so, we will at that time provide you with the opportunity to decline any further marketing communications at no cost to you.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. Accordingly, we cannot guarantee the security of any information transmitted to or from us, especially via 3rd party apps where we have no control like Google and Facebook.
We do not, under any circumstances, on-sell your personal information to other companies directly or indirectly.
A cookie is a small piece of information which is stored by your browser on your computer’s hard drive. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use third party traffic log cookies to identify which pages are being used through 3rd party apps including Google Analytics, Google Adwords. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. We also use Facebook pixels.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
COLLECTION AND CONTROL OF YOUR PERSONAL DATA
A. COLLECTION OF PERSONAL INFORMATION
We collect your Personal Information in the following ways, for the following reasons:
When you enter information into our contact form, blog, social media page, online scheduler, take a survey or quiz, or provide us with other communication details, we may collect your name, email address, phone number and the text of any message you enter. We have the right to process this data based on our legitimate interest in communicating with you and responding to your questions or concerns. We may retain such information for our communication records.
Online Payments; Project Cohesion uses Stripe for Payment Gateway online credit card transactions. Stripe processes online credit card transactions for hundreds of thousands of global merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site or sites use Stripe for secured payments.
Payments are fully automated with an immediate response. Your complete credit card number cannot be viewed by Project Cohesion or any outside party. All transactions are performed under 128 Bit SSL Certificate. All transaction data is encrypted for storage within Stripe’s bank-grade data centre, further protecting your credit card data. Stripe is an authorised third-party processor for all the major Australian banks.
When you visit our website, we may use “cookies” to collect information on how you are using our website. The term “cookies” refers to small pieces of data that identify your browser and are sent to and stored on your computer while you are visiting a certain website. The cookies we collect do not include any personal identifiable information, however they may include an anonymous unique identifier. We may use session cookies which expire when you close your browser, and persistent cookies which remain on your computer until you delete them. You always have the option to disable cookies through your web browser’s settings. However, if you disable cookies, you may not be able to access some areas of our website and some areas of our website may not function as intended. Our website does not respond to “Do Not Track” signals sent by your browser.
When you visit our website, we may collect information about your use of our website, via Automatic Data Collection Technology, such as Google Analytics and Facebook Pixels. We may collect your computer’s Internet Protocol address, browser type, browser version, the time and date of your visit, the pages of our website that you visit, the time spent on each of those pages, the referring URL and other statistics in order to administer our website, diagnose technical problems, measure interest in and use of the various areas of our website and provide the highest possible level of service to our users. If we utilize third party Automatic Data Collection Technology, we will do so in compliance with their company policies. We may also receive data from third parties such as payment processing companies, social media platforms, advertising companies, search engines and other technical services. We strive to use only the services of third party companies who we have researched and determined are in compliance with the European Union’s General Data Protection Regulation (“GDPR”).
In all of these instances, we will only collect Personal Information from you if you voluntarily submit the information to us. We have the lawful grounds for processing the information we collect from you, as outlined above, in compliance with the European Union’s General Data Protection Regulation (“GDPR”).
B. USE OF PERSONAL INFORMATION
You have the right to be informed about how your information is being used.
When you contact us, through an online form, social media, blog, or other communication, we will use the Personal Information you voluntarily provide to us to communicate with you and respond to your contact.
When you request a service, program or product from us, whether free or paid, or “opt in” to receive communication from us, we will use the Personal Information you voluntarily provide to us to deliver such service, program, product or communication, including resources, emails, newsletters, marketing or promotional materials and notifications of updates to our organisation. We may also use your Personal Information for marketing purposes by uploading it to our social media platforms to create look alike audiences and using your comments and feedback in other marketing efforts.
When you purchase a service, program or product from us, we will use the Personal Information you voluntarily provide to us, to complete your transaction. We do not collect or store financial Personal Information. We will also use your Personal Information to communicate with you about the service, program or product you purchased and to keep you updated on necessary information regarding our Services.
When you visit our website, we will use the (Non-Personally Identifiable) Information we collect to administer our website, diagnose technical problems, measure interest in and use of the various areas of our website, create a better user experience and provide the highest possible level of service to our users. Our website does not use any information to make automatic decisions.
By collecting and using your Personal Information, we are acting as a Data Controller with discretion to decide what information we collect, how we use it and store it. We may use a third party to act as a Data Processor to store and process your Personal Information. We strive to use only Data Processors who we have researched and determined are in compliance with the European Union’s General Data Protection Regulation (“GDPR”).
C. SHARING OF PERSONAL INFORMATION
You have the right to be informed about how your information is being shared. We take appropriate actions to protect and maintain the confidentiality of your Personal Information.
We will share your Personal Information in limited circumstances for specific, limited purposes with trusted third parties, including our email management service and other members of our team who assist us in operating our website, managing our business, or providing legal or accounting services for us.
We will share the Personal Information that you provide to us when making a purchase with additional trusted third parties, including our payment processor and financial gateway to assist in completing the financial transaction.
We may share your Personal Information in the event of a sale of our organisation or with a joint venture or affiliate partner if necessary.
Your Personal Information will only be shared and processed for the specific, limited purpose as necessary. Your Personal Information will never be sold or given to any other entity without your consent, beyond what is required to complete a purchase or request. To the best of our abilities, trusted third parties with whom we share your Personal Information will keep such information confidential and will not disclose it to any other party, unless required to do so by law.
D. STORAGE OF PERSONAL INFORMATION
You have the right to be informed about how your information is being stored.
We pass your information to our processors so that they may provide services on our behalf. We have agreed terms of service which means that your data can only be used in accordance with our instructions.
We may share your information with third party service providers including cloud storage systems, backup service providers, support management platforms and content support teams to help us deliver our services to you. We do not authorise these companies to use your data for any other purpose.
In the event of a sale or purchase of a business or assets, we may share your data with the prospective buyer or seller in strict confidence.
We may disclose your information when we are required by law to do so. We may also disclose your information to enforce our rights or the rights of others or to assist with the detection of crime or fraud.
We may also disclose your information to ensure our services are used appropriately such as when offensive or objectionable content is posted to the forums so that we are able to stop this behaviour.
We may also disclose your information to protect our business interests where any malicious activity or threats to the website are identified.
E. PROTECTION AND SECURITY OF PERSONAL INFORMATION
The security of your Personal Information, including information you voluntarily provide to us and that which we collect automatically, is important to us and we use our best efforts to protect it. We strive to use industry standard commercially acceptable online security measures, including a Secure Sockets Layer (“SSL”) on our website and only share your information with third parties who we have researched and determined to be compliant with current safety standards. However, no transmission over the internet or methods of electronic storage is 100% secure.
While we strive to protect your Personal Information, we are not responsible should an unauthorised third-party gain access to your information, without our consent. In the event that” Project Cohesion.org” is tampered with, your information may be inadvertently intercepted. If we become aware that a data breach has occurred, we will notify the appropriate authorities within a timely manner. You acknowledge and agree that we are not responsible for these actions and any damages that result from the unauthorised use of your Personal Information. You expressly agree to hold us harmless from any and all claims which may arise from the unauthorised use of your Personal Information. Please note, when you voluntarily give out your Personal Information online through our website or on our social media page, in a way that makes it viewable by others, whether through a comment on a blog, a posting on a message board, or by any other means, it can be viewed by the public and can potentially be collected and used by others. You acknowledge and agree that we cannot guarantee the security of the information you share in this manner. You expressly agree that you disclose such information at your own risk and you assume all responsibility for its unauthorised use.
Because our core activities do not consist of processing operations which require regular and systematic processing of data subjects on a large scale, nor do we process sensitive data on a large scale, we have determined that projectcohesion.org is not required to appoint a Data Protection Officer.
F. RETENTION OF PERSONAL INFORMATION
We only retain the minimum Personal Information necessary to fulfill the specific, limited purpose for which it was collected. We also retain and process Personal Information for reasonable business purposes, including legal compliance, financial record keeping and dispute resolution.
G. RIGHT TO CONTROL PERSONAL INFORMATION
You have the right to control your Personal Information including the right to access, receive a copy of, update, edit, delete, erase or restrict the processing of your Personal Information.
You may request information on how your Personal Information is being used and processed, request access to, request a copy of, restrict our use and processing of, or request to update, edit, delete or erase your Personal Information at any time, free of charge, by writing to us at:
Project Cohesion, Suite 323, Locked Bag 1, Robina, Australia QLD 4230.
You also have the right to be forgotten, and may withdraw your consent previously given to us, by “opting-out” or unsubscribing from our email list through an online automated process at your own discretion, at any time. To “opt-out” or unsubscribe from our list, you may click the unsubscribe button visible at the bottom of every email we send to you as a subscriber through this list, or you may mail us directly at Project Cohesion, Suite 323, Locked Bag 1, Robina, Australia QLD 4230. Once you “opt-out” or unsubscribe from our email list, we will remove you and you should not receive additional emails from us, except in the case of a technical glitch.
EXTERNAL WEBSITES AND SOCIAL MEDIA
You acknowledge and agree that we make no warranties, whether express or implied, regarding the terms and policies of these external websites and we are in no way responsible for any damages arising from any interactions with these external websites.
To access certain Services on our website, you may be prompted to set up a user name and password. You acknowledge and agree that you are responsible for maintaining the security of such information and for any and all acts, losses or damages that result as a failure to keep this information secure. You agree to notify us immediately of any suspected unauthorised use of your account by emailing us at .